Get the best tips on our wooden products here
Like every natural product, wood also has individual characteristics. Here you can find out more about the wood characteristics of our products.
Impregnation
- Water is pressed into the wood through pressure impregnation
- Due to the impregnation, painting is not necessary
Tip:
The impregnation may cause the wood to be damp. It is therefore advisable to unpack it after arrival and let it dry for at least two days. Pre-drill the holes before inserting the screws. This minimises the risk of damaging the alloy of the screws.
Salt efflorescence
- Superficial white to brownish spots
- Mixture of existing resin and ingredients of boiler pressure impregnation
- Fades over time due to the weather
Tip:
Strongly affected areas can be easily sanded!
Cracks and branches
- Branches, grains and markers belong to the characteristics of the wood
- Dry cracking is permitted according to DIN 4074
Tip:
Cracks with ¼ of the length and ¼ of the width are statistically harmless!
Swelling and shrinking
- Volume change due to moisture absorption/drying is typical of the wood
- To ensure accurate assembly, not all wooden parts are pre-drilled due to wood movement
Tip:
Unpack your wood directly and let it dry for at least 2 days!
Frequently asked questions
Can I construct the playground equipment differently to the description in the construction guidelines?
The main components, i.e. the body of the climbing frame, should be built as described in the construction guidelines. Any variation on this construction is at your own risk and will not only affect your guarantee claim, but also the safety of your children. It is possible for many of the frames to be built back to front. That means that the position of accessories such as slides or climbing walls can be swapped. If you're not sure whether this applies to your playground equipment, our customer service will be happy to help you.
Which additional items should I order?
Anchors that can be concreted into the ground are a must. These are essential for ensuring that the climbing frame or swing is as stable as possible and that the 10-year guarantee on the wood can take full effect. The advertised guarantee is valid for all wooden parts if you purchase our anchors at the same time. In any other case, the two-year statutory warranty applies. Further information regarding the scope of the warranty and its enforcement can be found in our guarantee declaration.
Does every accessory fit every climbing frame?
Steering wheels, binoculars, etc. can be mounted onto every climbing frame, precisely where you think they work best. Slides must, of course, fit the platform of your climbing frame. Our separate swing accessories must be selected to match the swing height of the climbing frame, as not every accessory will fit every swing height.
How many kilograms (maximum) can a climbing frame bear?
With the following guidelines, you can get a general idea: our swings/crossbeams can be loaded with a maximum of 100 kg, and our standard swing seats for children can bear 50 kg. Our slides can bear up to approx. 70kg at a length of 300cm and up to approx. 50kg at a length of 220cm. The maximum load for the individual platforms is 100 kg.
How is FATMOOSE playground equipment delivered, and how is it packaged?
Safety first - this is our packaging motto! You will receive your goods safely, robustly and solidly packaged, and parcels or palettes will have a protective film. Larger items, such as climbing frames or swings, will be delivered to your kerb just as safely.
Can the courier help transport the playground equipment onto my property?
Unfortunately, this is not possible due to organisational reasons. Delivery is to your kerb - and then it's your turn.
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