Due to their size, our climbing frames are not delivered by a conventional parcel service, but by forwarding trucks with a lifting platform. In order to find the perfect delivery date, the forwarding agency will contact you by phone. This way we make sure that you are a) at home and b) your order is delivered on time.
You can only place orders online via our online shop.
Different billing and delivery addresses are, of course, no problem: with just one click you can add a different delivery address when completing your order.
Once you have finished shopping, we don't want you to have to wait for us. We will immediately send an order confirmation to your e-mail address, containing all the important information regarding the rest of the process. Please check your spam folder. In the unlikely event that you do not receive an order confirmation, just get in touch with our customer services team on +44 (0)330 8080 184. They will be delighted to help you out!
Absolutely: you can easily browse our shop with your smartphone and, of course, place orders.
If your desired item is still in your shopping basket and your order has not yet been completed, you can easily change your order details. Unfortunately, once your order has been completed, no further alterations are possible. If you have any questions or require assistance, please get in touch with our customer services team using our contact form with the subject 'Delivery - Additional questions regarding delivery'.
As long as the item of your choice is still in the shopping cart and the order has not been completed, you can easily change and adjust the order details. As soon as you complete your order, no subsequent changes can be made.
Within the first 14 days you have the right to cancel the contract without giving reasons. Further information and the form can be found here: cancellation policy