Shipping and delivery
We deliver our playground equipment to you via courier. Small accessories and items will reach you via parcel service.
Since we supply almost all of Europe with our country-specific FATMOOSE shops, we cooperate with a large number of forwarding agents. In the case of small deliveries, we collaborate with various parcel services.
Safety first - this is our packaging motto! You will receive your goods safely, robustly and solidly packaged, and parcels or palettes will have a protective film. Larger items, such as climbing frames or swings, will be delivered to your kerb just as safely.
Sometimes delivery damage occurs in spite of our reliable partners. Please have any damage visible at first glance noted on the supplier's consignment note. Kindly accept the goods anyway and check that they are complete and undamaged. If anything is not to your satisfaction, please get in touch with our customer service team using our contact form with the subject 'Warranty - guarantee'. We will take care of a replacement as soon as possible.
The basic rule is: one order, one delivery! Unless you have shopped so diligently that we can't fit all of your items in one parcel - in this case multiple parcels will be sent as required.
Unfortunately, this is not possible due to organisational reasons. Delivery is to your kerb - and then it's your turn.
If you need to postpone your expected delivery appointment at short notice, just call +44 (0)330 8080 184. However, this may result in additional storage and delivery costs for the forwarding agent, which may be charged to you depending on the situation. Please call our customer service team for further details.
We kindly request that you avoid this situation as far as possible in order to minimise effort and possible additional costs for all parties involved. If you are absolutely unable to keep your appointment, we will step in: In this case, the shipping company will contact us and we will then contact you to arrange a new delivery date.
In addition, we will be happy to pay the delivery costs incurred for freight forwarding deliveries and orders with a value of €50 or more for the first delivery. If a second delivery is necessary, we will check with the forwarding agent to see whether additional costs will be incurred, which we will have to charge to you under reserve.
Even though we would love to meet all of our customers personally, pick-ups from our site are unfortunately not possible due to organisational reasons.
Unfortunately this is not possible. But you are welcome to choose a different delivery address, where someone you trust can kindly accept the delivery on your behalf.
Unfortunately, due to organisational reasons, this is not possible. Nonetheless, we try and get the items you have ordered to you as quickly as possible.
You have the option of arranging your delivery day with the courier. However, the delivery date should be no more than 3 days after the day you contact the courier. Otherwise, additional storage and delivery costs may be incurred and charged to you depending on the situation.
Of course - we offer our playground equipment in a variety of European countries. However, please note that delivery to your country/island can only be carried out by placing an order in the country-specific FATMOOSE shop. If you are able to find your country in the list of our shops, nothing hinders delivery. Further information about the delivery areas of this shop can be found here: delivery
On Saturdays and Sundays our couriers enjoy a well-earned weekend - and we hope you do too?
There has to be a catch to the non-stop-holiday-feeling: yes, in this case there are surcharges. Just take a look at the surcharges for your country/island in our shop.
We always want to keep you up to date about the status of your order, which is why we provide you with notifications throughout the ordering and delivery process. You will therefore receive an e-mail containing further information when your payment has been received, when your order is being prepared for delivery, and when your order leaves our warehouse.
If your order is being delivered by a forwarding agency, the courier will get in touch with you to arrange a delivery appointment. In the case of parcel deliveries, once your order has been sent you will receive a tracking link from the relevant parcel delivery company so that you can check the status of your delivery at any time.
You can find the average delivery time of an article on the respective product page. The period of time listed on that page always begins after receipt of your payment.
If you order several articles with different delivery times, you can always orientate yourself towards the longest stated delivery time. Please note that your delivery can consist of several packages.